Privacy Policy

Signet Research Privacy Policy

Last Updated 5/17/2018

We don’t own your data. You do.

Our Customers:

Your survey data is private, and it belongs to you. We won’t use your information for any purpose other than to provide great service to you. We do, however, have to comply with the law, so under certain rare circumstances we could theoretically be required to release your information (if we’re subpoenaed for example).

We don’t use your respondents’ email addresses. We act only as guardians of your data. We only use your data in accordance with this Privacy Policy.

We are the “data processor” to your survey respondents. We give you the ability to securely collect respondent data and comply with data processing consent/notification requirements.

We are a “data controller” for your account information. When you create an account, we collect the minimal required information to deliver our services and communicate with you. This information is never sold.

We take our data security very seriously. More information on that below.

You determine where respondent data is shared or sent. What happens to the data after we collect it is up to you, our customer.

Survey Takers:

Survey creators ‘control’ the surveys. We’re only processors for those surveys. We merely process that data on behalf of our customers. If you have any questions about a survey you’re taking, you should contact your survey creator. They own and control any data obtained from their surveys.

If you are an EU Resident, the GDPR grants you certain rights regarding your information.

You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is available here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm If you need further assistance regarding your rights, please contact us using the contact information provided below and we will consider your request in accordance with applicable law. In some cases our ability to uphold these rights for you may depend upon our obligations to process personal information for security, safety, fraud prevention reasons, compliance with regulatory or legal requirements, or because processing is necessary to deliver the services you have requested. Where this is the case, we will inform you of specific details in response to your request.

The Signet data privacy contact can be reached at:

Data Protection Officer 267 South Dean St. Englewood, NJ 07631 Phone: 201.647.9292 Email: DPO@signetresearch.com

Do you think a survey violates our Terms of Service or is engaging in illegal activity? Report it by emailing us at DPO@signetresearch.com

What information do we collect from you?

Registration information like your username, password, and email.

Billing and payment information – none of which we store. We use a secure, third party service as credit card processor.

Your account settings.

Email lists that you upload and to which we send surveys on your behalf. We don’t use your email lists or any email addresses that you may collect through your surveys.

What do we use this information for?

All of the information we collect from you could be used:

Data Security : How We Protect Your Information

We implement various security measures to protect your personal information and your data.

Unique user names and passwords must be entered each time a person logs on. Our information systems and technical infrastructure are hosted within world-class, SOC 2 accredited data centers with Amazon Web Services (AWS) that use physical security, firewalls and other technology to prevent access from outside intruders. We offer the use of a secure server. All information is transmitted via Secure Socket Layer (SSL) technology. All data is stored in an encrypted manner at rest.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) are never stored.

Data Retention Deletion

Signet retains data processed on behalf of our Customers and data collected from our Customers for only as long as it is needed to provide services to our Customers. Signet will use this data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements including institutional and state requirements. For instance, occasionally data needs to be completely destroyed after its intended use. In many cases (for example when a customer stops paying for their account), their data is locked away rather than destroyed so that the data can be retrieved in the event of a mistake. We can, however, comply with a request for total data destruction on your order.

Do we use cookies?

On occasion, we do. Cookies are small files that we transfer to your computer through your web browser (if your browser permissions allow it). These cookies enable us to recognize your browser and capture and remember certain information such as your preferences. We also compile aggregate data about our website traffic and website interaction so that we can improve upon our website in the future. You can always access your browser settings to block cookies although doing so may disrupt certain site functions.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer your data to outside parties. This does not include circumstances where we must comply with law or circumstances in which a trusted third party/subprocessor is assisting us in conducting our business or servicing you as long as our privacy assurances are met.

Trusted Subprocessors

Children’s Online Privacy Protection Act

We comply with the requirements of COPPA (Children’s Online Privacy Protection Act). Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent

By using our site, you consent to our Privacy Policy.

Changes to our Privacy Policy

We reserve the right to change our privacy policy. If we decide to do so, the changes will be posted on this page.

Contact Us

If you have any questions regarding this Privacy Policy or the information contained herein you can contact us directly at:

Signet Research Inc. – Signet Research Inc. Attention ‘DPO’ 267 S. Dean St. Englewood, NJ 07631 201.945.6903 x23 DPO@signetresearch.com

Privacy Shield - For Data Transfers from the EU and Switzerland to the US.

Signet is a Covered Entity under the Signet Research Inc. Privacy Shield certification.

Signet complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland transferred to the United States pursuant to Privacy Shield. Signet has certified that it adheres to the Privacy Shield Principles with respect to such data. If there is any conflict between the policies in this privacy policy and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/

Signet is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC), and individuals have a right to contact the FTC regarding services provided by Signet.

Pursuant to the Privacy Shield Frameworks, EU and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also may correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Privacy Shield, should direct their query to DPO@signetresearch.com. If requested to remove data, we will respond within a reasonable timeframe.

We will provide an individual opt-out choice or opt-in choice for sensitive data before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to DPO@signetresearch.com.

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Signet’s accountability for personal data that it receives in the United States under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Signet remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Signet proves that it is not responsible for the event giving rise to the damage.

In compliance with the Privacy Shield Principles, Signet commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union and Swiss individuals with Privacy Shield inquiries or complaints should first contact Signet by email at DPO@signetresearch.com

Signet has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction

If you are an EU or Swiss citizen, and have questions about your personal information that may have been collected in a Signet survey, please contact the entity that created or sent you the survey. Signet is not responsible for any Data collected and only processes Data as controlled by the customer. If the survey creator is unresponsive with your inquiry, please contact the Signet DPO.

General inquiries regarding this policy, or any complaints regarding surveys that are unresolved by the survey creator, may be sent to the Signet DPO at DPO@signetresearch.com.

During the normal provisioning of Signet services, in a case where personal data are transferred from the EU to the United States, it is solely for the purpose of processing as per instructions from the controller.

Signet provides appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction or accidental loss, alternation, unauthorized disclosure or access, and understands whether onward transfer is allowed.

Because adequate protection is provided by Privacy Shield participants, contracts with Privacy Shield participants for mere processing do not require prior authorization (or such authorization will be granted automatically by the EU Member States), as would be required for contracts with recipients not participating in the Privacy Shield or otherwise not providing adequate protection.

Signet self-certifies with Privacy Shield. A self-assessment is signed by a company officer or other authorized representative of the organization at least once a year and made available upon request by individuals or in the context of an investigation or a complaint about non-compliance. Signet is required to respond promptly to EU or Swiss individual inquiries, and other requests for information from the Department of Commerce relating to its adherence to the Privacy Shield Principles.

Trusted Subprocessors: